Terms of Service
Effective Date: 1 January 2026
Last Updated: 1 January 2026
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the Mandex website, platform, products, and related services (“Services”).
By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.
1. About Mandex
Mandex is a PPE compliance and lifecycle management platform designed to help organisations manage worker compliance, PPE tracking, inspections, certifications, audit records, and related operational workflows.
Throughout these Terms:
“Mandex”, “we”, “our”, and “us” refer to Mandex.
“Customer”, “you”, and “your” refer to any individual or organisation using the Services.
2. Eligibility
You may use the Services only if:
You are authorised to act on behalf of your organisation;
You can legally enter into binding agreements; and
Your use complies with applicable laws and regulations.
The Services are intended for business and workplace use only.
3. Use of Services
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You must not:
Use the Services in a way that violates applicable laws;
Attempt unauthorised access to systems or data;
Interfere with platform security or functionality;
Upload malicious software or harmful code;
Misrepresent your identity or authority;
Use the platform to store unlawful or infringing content.
We reserve the right to suspend or terminate access where misuse is identified.
4. Accounts and Access
Certain features may require account registration.
You are responsible for:
Maintaining the confidentiality of login credentials;
Restricting unauthorised access to your account;
Ensuring information provided is accurate and current;
All activities conducted under your account.
You must notify us immediately if you believe your account has been compromised.
5. Customer Data
You retain ownership of all data submitted to the platform by you or your organisation (“Customer Data”).
By using the Services, you grant Mandex a limited licence to:
Host;
Store;
Process; and
Use Customer Data
solely for the purpose of providing and improving the Services.
You are responsible for ensuring that:
You have authority to upload or process Customer Data;
The data is accurate and lawful;
Your use complies with workplace, privacy, and regulatory obligations.
6. Platform Availability
We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation.
Platform access may occasionally be affected by:
Maintenance;
Updates;
Security incidents;
Third-party service outages;
Technical issues beyond our control.
We may modify, suspend, or discontinue parts of the Services at any time.
7. Integrations and Third-Party Services
Mandex may integrate with third-party systems including:
ERP platforms;
HR systems;
Asset management systems;
Safety platforms;
Document storage services.
We are not responsible for:
Third-party platform availability;
Third-party data accuracy;
Third-party security practices;
Issues caused by third-party systems.
Use of third-party services may also be governed by separate terms and policies.
8. Intellectual Property
All intellectual property rights relating to the Services, including:
Software;
Designs;
Branding;
Content;
Documentation;
Workflows; and
Platform functionality
remain the property of Mandex or its licensors.
Nothing in these Terms transfers ownership of intellectual property to you.
You must not:
Copy;
Modify;
Reverse engineer;
Resell;
Redistribute; or
Exploit
the Services without written permission.
9. Fees and Billing
Certain Services may require payment.
Pricing, billing arrangements, and subscription terms will be provided separately.
Unless otherwise stated:
Fees are payable in the agreed currency;
Payments are non-refundable;
Taxes may apply where required by law.
Failure to pay fees may result in suspension or termination of access.
10. Data Security
We implement reasonable technical and organisational measures to protect data and platform security.
Security measures may include:
Encryption;
Access controls;
Authentication management;
Audit logging;
Monitoring and backups.
However, no system is completely secure, and we cannot guarantee absolute security.
11. Privacy
Our handling of personal information is governed by our Privacy Policy.
By using the Services, you acknowledge that personal information may be collected, processed, and stored in accordance with that policy.
12. Confidentiality
Each party agrees to protect confidential information disclosed during the use of the Services.
Confidential information includes:
Business information;
Operational workflows;
Compliance records;
Technical documentation;
Commercial terms.
Confidential information must not be disclosed except where required by law.
13. Disclaimers
The Services are provided on an “as available” and “as is” basis.
To the maximum extent permitted by law, Mandex disclaims all warranties, express or implied, including:
Merchantability;
Fitness for a particular purpose;
Non-infringement;
Continuous availability.
Mandex provides compliance management tools but does not guarantee:
Regulatory compliance;
Prevention of incidents;
Successful audits;
Absence of human error.
Customers remain responsible for workplace safety and regulatory obligations.
14. Limitation of Liability
To the maximum extent permitted by law:
Mandex is not liable for indirect, incidental, consequential, or special damages;
Mandex is not liable for lost profits, lost data, downtime, or business interruption;
Total liability is limited to fees paid for the Services during the preceding 12 months.
Nothing in these Terms excludes rights that cannot legally be excluded under Australian law.
15. Indemnity
You agree to indemnify and hold harmless Mandex from claims, damages, liabilities, and expenses arising from:
Your misuse of the Services;
Breach of these Terms;
Violation of applicable laws;
Unauthorised or unlawful Customer Data.
16. Suspension and Termination
We may suspend or terminate access where:
These Terms are breached;
Payment obligations are not met;
Platform misuse is identified;
Continued access creates security or legal risk.
You may stop using the Services at any time.
Termination does not affect accrued rights or obligations.
17. Changes to Services or Terms
We may update:
The Services;
Platform features;
Pricing;
These Terms
from time to time.
Updated Terms will become effective once published on the website.
Continued use of the Services after changes constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws applicable in Australia.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the relevant Australian courts.
19. Contact Us
If you have questions regarding these Terms, please contact:
Mandex
Email: support@mandex.com
Location: United Kingdom