Privacy Policy
Effective Date: 1 January 2026
Last Updated: 1 January 2026
1. Introduction
Mandex (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, platform, services, or otherwise interact with us. This policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Mandex is a PPE compliance and lifecycle management platform designed to help organisations manage worker compliance, PPE tracking, inspections, certifications, and audit records.
If you have questions about this Privacy Policy or how your information is handled, you can contact us using the details below:
Mandex
London, United Kingdom
Email: support@mandex.com
2. What Information We Collect
We may collect the following categories of information.
Personal Information
This may include:
Full name
Email address
Phone number
Company name
Job title
Business address
User account information
Login credentials
Communication history
Compliance and Operational Information
Depending on how Mandex is used by your organisation, we may process:
Worker identification information
PPE assignment records
Training and certification records
Inspection records
Fit test information
Site attendance information
Compliance status records
Audit logs and timestamps
Technical Information
We may automatically collect:
IP address
Browser type
Device information
Operating system
Usage analytics
Access logs
Cookies and session information
3. How We Collect Information
We collect information in several ways, including:
When you submit forms on our website
When you request a demo or walkthrough
When you create an account
When your organisation uploads data to the platform
Through integrations with third-party systems
Through cookies and analytics technologies
When you contact us directly
4. Why We Collect Information
We collect and use information for purposes including:
Providing and operating the Mandex platform
Managing PPE compliance workflows
Tracking worker and equipment compliance
Providing customer support
Responding to enquiries
Improving platform functionality and performance
Maintaining security and audit records
Sending operational or service-related communications
Meeting legal and regulatory obligations
Preventing fraud, misuse, or unauthorised access
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
Improve user experience
Analyse website traffic
Understand user behaviour
Maintain secure sessions
Support website functionality
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
6. Disclosure of Personal Information
We may disclose personal information to:
Service providers and technology partners
Cloud hosting providers
Analytics providers
Professional advisers
Regulatory authorities where legally required
Integration partners authorised by your organisation
We do not sell personal information.
7. Overseas Disclosure
As part of operating our platform, information may be stored or processed in countries outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy laws.
8. Data Security
We take reasonable technical, administrative, and organisational measures to protect personal information from:
Unauthorised access
Misuse
Loss
Interference
Modification
Disclosure
Security measures may include:
Encryption in transit and at rest
Access controls
Audit logging
Secure cloud infrastructure
Authentication and permission management
Regular monitoring and system updates
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain audit and compliance records
Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
10. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of inaccurate, incomplete, or outdated information.
To make a request, contact us using the details provided in this policy.
We may require verification of identity before processing requests.
11. Marketing Communications
We may send marketing or product-related communications where permitted by law.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
Operational or service-related communications may still be sent where necessary.
12. Third-Party Services and Integrations
Mandex may integrate with third-party systems including:
ERP platforms
HR systems
Asset management systems
Safety management platforms
Document storage providers
Your use of third-party services may also be subject to those providers’ own privacy policies and terms.
13. Children’s Privacy
Our services are intended for business and workplace use and are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children.
14. Your Privacy Rights
Depending on applicable laws, you may have rights relating to:
Access to personal information
Correction of information
Withdrawal of consent
Complaints regarding privacy handling
If you believe your privacy rights have been breached, please contact us.
15. Complaints
If you have concerns about how we handle personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
We encourage users to review this policy periodically.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Mandex
Email: support@mandex.com
Location: United Kingdom